Jootawala

Frequently Asked Questions

Mostly Asked

At Jootawala.com, we bring you the perfect pair for every step you take. Whether you're looking for trendy sneakers, elegant heels, comfortable sandals, or durable boots, we have something for men, women, and children. We also specialize in footwear designed for wide and flat feet, ensuring that everyone finds the right fit without compromising on style.Step into comfort, style, and convenience—shop your perfect pair today at Jootawala.com!

Shop with confidence and convenience—your favorite footwear will be delivered right to your doorstep within 7-10 working days.

We do NOT provide return pick-up services due to various locations not covered by almost all major logistics service providers. However, in case of incorrect product delivery or any defect in the product, we do compensate for the return shipment charges by issuing a Gift Voucher worth Rs.150/- applicable on the entire JOOTEWALA catalog and can be used as a payment option at the time of checkout (Voucher Validity: 30 days from the date of issue)

Your Account

An account is a personal or organizational record that allows you to access and manage various services, often requiring authentication through a username and password.

To create an account, visit the website or application and look for a "Sign Up" or "Create Account" button. Follow the instructions to enter your information and create a username and password.

To secure your account, use a robust and unique password, enable two-factor authentication if available, and be cautious about sharing your login information. Regularly update your password and avoid using easily guessable information like birthdays or names.

If you forget your password, most websites and services offer a "Forgot Password" or "Reset Password" option. Follow the steps to reset your password, often involving an email or SMS verification.

If you suspect your account has been compromised, change your password immediately. Contact the service provider for further assistance, and consider enabling two-factor authentication for added security.

Placing an Order

You can order as a guest if you create an account. However, creating an account allows for faster checkout and order tracking.

Orders can be modified or canceled within a short time after placing them. Contact our customer support as soon as possible to make any changes.

We accept various payment methods, including credit/debit cards, PayPal, and other online payment options. You can choose your preferred payment method during the checkout process.

Yes, we take security seriously. We use industry-standard encryption to protect your payment information, and we do not store your payment details on our servers.

You can track your order by logging into your account (if you have one) and accessing the order history. We'll also send you email updates as your order progresses through the fulfillment process.